Contact Us

Velynera Customer Care

We're here to help.

Whether you have a question before ordering, need assistance with an existing purchase or simply want to get in touch, choose the contact option below that best matches your request.

Get in touch

The right team for your question.

General inquiries

General & Business

For general questions about Velynera, brand inquiries and other non-order-related communication.

info@velynera.com

Existing orders

Order Support

For order changes, delivery questions, tracking assistance or issues relating to an order you have already placed.

orders@velynera.com

Customer care

Product & Returns

For sizing questions, product assistance, return requests, damaged items or general customer support.

support@velynera.com

Before you email

Help us assist you faster.

Providing a few key details in your first message makes it easier for our team to understand your request and find the right solution.

  • 01

    Include your order number

    If your question relates to an existing purchase, include your Velynera order number in the message.

  • 02

    Describe the issue clearly

    Tell us what happened and what part of your order or product you need help with.

  • 03

    Add photos when relevant

    For damaged, defective or incorrect items, clear photographs can help our customer-care team review the issue more efficiently.

Please note: For your security, do not send full card numbers, passwords or other sensitive payment credentials by email. Velynera customer care will never need your full payment-card details to identify your order.