Information We Collect

Depending on how you interact with Velynera, we may collect information such as:

• your name;
• email address;
• phone number;
• billing and shipping address;
• order and purchase history;
• payment-related information;
• customer support communications;
• device and browser information;
• IP address;
• website activity and interaction data; and
• marketing preferences.

How We Collect Information

We may collect information directly from you when you place an order, create an account, subscribe to marketing communications, contact customer support or submit information through our website.

We may also collect certain technical information automatically through cookies, pixels, analytics tools and similar technologies.

How We Use Your Information

We may use personal information to:

• process and fulfill orders;
• arrange shipping and delivery;
• process payments and refunds;
• send order confirmations and tracking updates;
• respond to customer service requests;
• detect or prevent fraud and abuse;
• operate, maintain and improve our website;
• understand how customers use our store;
• provide relevant marketing where permitted; and
• comply with legal and regulatory obligations.

Order and Payment Information

When you place an order, information necessary to process your purchase may be provided to payment processors and other service providers involved in completing the transaction.

Velynera does not necessarily receive or store your complete payment-card details. Payment information may be handled directly by secure third-party payment providers.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, maintain shopping-cart functionality, understand website usage, improve performance and support advertising or analytics activities.

Depending on your browser or location, you may be able to control or disable certain cookies through browser settings or consent tools available on the website.

Analytics and Advertising

We may work with analytics and advertising providers to understand website performance, measure marketing effectiveness and present advertising that may be more relevant to users.

These providers may collect information about your device, browser, website interactions and other activity using cookies, pixels or similar technologies.

Marketing Communications

If you subscribe to our email or other marketing communications, we may send you information about Velynera products, new launches, offers and related updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in those messages.

How We Share Information

We may share personal information with trusted service providers when reasonably necessary to operate our business, including:

• e-commerce platform providers;
• payment processors;
• shipping and fulfillment partners;
• customer support providers;
• email and marketing service providers;
• analytics providers;
• fraud-prevention and security services; and
• professional advisers where necessary.

We may also disclose information where required by law or where reasonably necessary to protect our rights, customers or business.

Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, platforms and services.

Those third parties operate under their own privacy practices. Velynera is not responsible for the privacy or security practices of websites or services that we do not control.

Data Retention

We may retain personal information for as long as reasonably necessary to provide our services, process and document transactions, comply with legal obligations, resolve disputes, prevent fraud and enforce agreements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Data Security

We use reasonable administrative, technical and organizational measures intended to protect personal information from unauthorized access, misuse, loss or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, applicable privacy law may give you certain rights regarding your personal information. These may include the right to:

• request access to personal information we hold about you;
• request correction of inaccurate information;
• request deletion of certain personal information;
• object to or restrict certain processing;
• withdraw consent where processing relies on consent;
• request a copy of certain information; or
• opt out of certain marketing or advertising activities.

These rights may be subject to applicable legal exceptions and verification requirements.

Children's Privacy

Our website and products are not intended for children to make purchases independently.

We do not knowingly seek to collect personal information from children in violation of applicable privacy laws.

International Data Processing

Velynera and the service providers we use may process information in countries other than the country where you live.

Where required, appropriate measures may be used to protect personal information transferred internationally.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technologies or legal requirements.

When we update this Policy, the revised version will be posted on this page together with a new “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact Velynera through the contact information available on our website.