Our Return Window

Return or refund requests should be submitted within 30 days of the date your order is delivered.

Requests submitted after this period may not be eligible unless otherwise required by applicable consumer law.

How to Request a Return or Refund

To start a return or refund request, please contact our customer support team and provide:

• your full name;
• your order number;
• the email address used for the order;
• the item or items involved; and
• a short explanation of the reason for your request.

If the item arrived damaged, defective or incorrect, please also include clear photographs when possible so our team can review the issue quickly.

Skincare and Personal-Care Products

Because Cactus Sculpt™ and similar products are intended for personal skincare use, hygiene considerations may affect whether an opened or used item can be physically returned.

However, an opened product may still be considered under our advertised 30-day money-back guarantee where applicable. Please contact us before sending anything back so our team can provide the correct instructions for your case.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your product is damaged, defective, missing, or different from what you ordered, contact us as soon as possible.

After reviewing the issue, we may offer an appropriate solution such as a replacement, reshipment, partial refund or full refund, depending on the circumstances.

Items That May Not Be Eligible

Unless required by applicable law, we may be unable to approve returns or refunds for:

• requests submitted after the applicable return period;
• items damaged through misuse or improper handling;
• products purchased from unauthorized third-party sellers;
• items returned without prior authorization where authorization was required;
• packages that are returned with missing contents; or
• claims we reasonably determine to be fraudulent or abusive.

Return Shipping

If a physical return is required, our support team will provide the applicable return instructions.

Responsibility for return shipping costs depends on the reason for the return. If the item arrived damaged, defective or incorrect because of an error attributable to us, we will review the appropriate return or replacement arrangement with you.

Please do not send products to an address without first receiving return instructions from Velynera.

Refund Processing

Once a refund is approved, it will generally be issued to the original payment method used for the order.

After we issue the refund, your bank or payment provider may need additional processing time before the funds appear in your account. Those processing times are outside Velynera's direct control.

Shipping Charges

Original shipping charges may be non-refundable unless the refund relates to a damaged, defective or incorrect order, or unless applicable law requires otherwise.

Any shipping treatment applicable to your request will be explained by our support team when your case is reviewed.

Promotional Offers and Bundles

If your order was purchased as part of a bundle, multi-box offer, discount or other promotion, any refund may take into account the promotional pricing that applied to the original transaction.

If only part of a bundled purchase is eligible for refund, the amount refunded may reflect the effective value of that item under the promotion rather than its standalone retail price.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible.

We cannot guarantee that an order can be changed or cancelled after it has entered fulfillment or been shipped. If cancellation is no longer possible, the applicable return or refund process may apply after delivery.

Refused, Unclaimed or Undeliverable Packages

If an order is returned because the delivery address was incorrect, the package was refused, or delivery could not be completed, please contact us so we can review the available options.

Additional shipping costs may apply if reshipment is requested and the delivery issue was caused by incorrect or incomplete customer information.

Consumer Rights

Nothing in this policy is intended to exclude, limit or replace consumer rights that cannot lawfully be excluded or limited in your jurisdiction.

Where mandatory consumer protections provide greater rights than this policy, those protections will apply.

Changes to This Policy

We may update this Returns & Refunds Policy from time to time to reflect changes to our store, products, customer-service procedures or applicable requirements.

Any revised policy will be posted on this page together with an updated effective date.